IT Help Desk & SharePoint Administrator (Secret Clearance)

Redhorse Corporation; Alexandria (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

Redhorse Corporation seeks an IT Support Specialist & SharePoint Administrator to provide front-line technical support and light SharePoint development. You will troubleshoot hardware/software, assist internal teams, and optimize digital workspaces using SharePoint Online and Microsoft 365 tools.

The role emphasizes customer-first service, strong communication, and collaboration across teams while maintaining security standards. Based in Alexandria, VA with DoD clearance required.

Qualifications

• Active DoD Secret security clearance is required.
• 2+ years in IT Help Desk/Desktop Support or technical customer service.
• SharePoint Online site creation, permissions, lists and web parts experience.
• Proficiency with Windows 10/11 hardware and software troubleshooting.
• Working knowledge of Microsoft 365 apps (Teams, Outlook, OneDrive, Office).

Responsibilities

• Provide Tier 1 and 2 technical support for hardware, OS, and enterprise software.
• Triaging, documenting, and resolving tickets in Jira Service Management or ServiceNow.
• Configure and maintain SharePoint Online team sites, pages, libraries, and lists.
• Manage site permissions, access requests, and group policies per security guidelines.
• Build simple Power Automate workflows to streamline admin tasks.
• Provision and manage laptops, peripherals, and software images.

Skills

Customer-focused

Strong communication

Team collaboration

Problem-solving

Education

CompTIA Security+

CompTIA A+

Network+

Microsoft 365 Fundamentals

Tools

SharePoint Online

Power Automate

Power Apps

Power BI

Microsoft 365

Jira Service Management

ServiceNow

Job description

Redhorse Corporation seeks an IT Support Specialist & SharePoint Administrator to provide front-line technical support and light SharePoint development. You will troubleshoot hardware/software, assist internal teams, and optimize digital workspaces using SharePoint Online and Microsoft 365 tools.

The role emphasizes customer-first service, strong communication, and collaboration across teams while maintaining security standards. Based in Alexandria, VA with DoD clearance required.