IT Help Desk & SharePoint Admin (DoD Secret)

Redhorse Corporation

Alexandria (VA)

On-site

USD 80,000 - 90,000

Full time

5 days ago

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Job summary

Redhorse Corporation is seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development. You will troubleshoot end-user hardware and software, configure SharePoint Online and Microsoft 365 tools, and help teams optimize digital workspaces.

The role requires 2+ years in IT Help Desk/Desktop Support, SharePoint experience, and a DoD security clearance. Hybrid work is possible in a government‑work environment.

Qualifications

Experience in IT help desk or desktop support with customer focus.
Proficiency with SharePoint Online, permissions, and lists.
Strong knowledge of Windows 10/11 and Microsoft 365 apps.

Responsibilities

Provide Tier 1/2 tech support for hardware, OS, and software in‑person and remote.
Triage and resolve requests in Jira Service Management or ServiceNow.
Configure SharePoint Online team sites, pages, libraries, and lists.
Manage site permissions and group policies per security guidelines.
Create simple Power Automate workflows to automate tasks.
Provision and deploy laptops, peripherals, and software images.
Assist with account management, password resets, and MFA via AD/Entra ID.

Skills

IT Help Desk

SharePoint Online

Windows 10/11

Microsoft 365

Power Automate

Power Apps

Power BI

Communication

Tools

Jira Service Management

ServiceNow

Active Directory

Microsoft Entra ID

Job description

The role requires 2+ years in IT Help Desk/Desktop Support, SharePoint experience, and a DoD security clearance. Hybrid work is possible in a government‑work environment.

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