Second-Shift Scheduling Coordinator | Customer Support

KRE Security; Shartlesville (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

KRE Security, LLC is seeking a friendly Scheduling Coordinator to join our administrative team in Hamburg, PA. This full‑time, second‑shift role coordinates employee schedules, responds to staffing needs, and ensures client locations are properly covered.

You will gain hands‑on training and ongoing support while working on‑site with a team that values teamwork and clear communication.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and solution‑oriented attitude.
• Strong organizational, multitasking, and time‑management skills.
• Close attention to detail and accuracy.
• Ability to remain calm and make sound decisions when priorities change.
• Dependable, punctual, and team‑oriented.
• Proficiency with Microsoft 365, Outlook, and Google Workspace.
• Ability to work on‑site at our Hamburg, PA office.
• Experience in customer service, administrative support, scheduling, dispatching, hospitality, recruiting, call center operations, or workforce coordination is preferred.
• Willingness to learn—we provide training and ongoing support.

Responsibilities

• Create, manage, and adjust employee schedules across multiple client locations.
• Handle phone calls, emails, and scheduling updates accurately and promptly.
• Respond to call-offs, shift changes, and urgent staffing needs.
• Coordinate coverage for open shifts.
• Resolve scheduling conflicts using a professional and customer‑focused approach.
• Maintain accurate and detailed scheduling records.
• Monitor second‑shift operations and communicate important updates to management.
• Use Microsoft 365, Outlook, and Google Workspace.
• Work closely with management and Recruiting to address current and upcoming staffing needs.
• Handle confidential employee and company information professionally.
• Provide clear documentation and passover information for the next shift.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Attention to detail

Dependable

Punctual

Microsoft 365

Outlook

Google Workspace

Teamwork

Tools

Outlook

Google Workspace

Microsoft 365

Job description

KRE Security, LLC is seeking a friendly Scheduling Coordinator to join our administrative team in Hamburg, PA. This full‑time, second‑shift role coordinates employee schedules, responds to staffing needs, and ensures client locations are properly covered.

You will gain hands‑on training and ongoing support while working on‑site with a team that values teamwork and clear communication.