Scheduling Coordinator: Customer Ops & Support (2nd Shift)

KRE Security; Hamburg (Berks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

KRE Security, LLC is seeking a friendly Scheduling Coordinator to join our Hamburg, PA administrative team. This full‑time, second‑shift role coordinates schedules for multiple client locations, handles calls and emails, and ensures proper staffing coverage.

On‑site work, with hands‑on training and growth opportunities within a fast‑paced environment. You will support employees, supervisors, and management while maintaining detailed scheduling records and providing timely updates to leadership.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and solution‑oriented attitude.
• Strong organizational, multitasking, and time‑management skills.
• Close attention to detail and accuracy.
• Dependable, punctual, and team‑oriented.
• Proficiency with Microsoft 365, Outlook, and Google Workspace.
• Ability to work on‑site at Hamburg, PA office.
• Experience in customer service, administrative support, scheduling, dispatching, hospitality, recruiting, call center operations, or workforce coordination is preferred.
• Willingness to learn—we provide training and ongoing support.

Responsibilities

• Communicate professionally with employees, supervisors, clients, and management.
• Create, manage, and adjust employee schedules across multiple client locations.
• Handle phone calls, emails, and scheduling updates accurately and promptly.
• Respond to call-offs, shift changes, and urgent staffing needs.
• Coordinate coverage for open shifts.
• Resolve scheduling conflicts using a professional and customer‑focused approach.
• Maintain accurate and detailed scheduling records.
• Monitor second‑shift operations and communicate important updates to management.
• Use Microsoft 365, Outlook, and Google Workspace.
• Work closely with management and Recruiting to address current and upcoming staffing needs.
• Handle confidential employee and company information professionally.
• Provide clear documentation and passover information for the next shift.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Teamwork

Microsoft 365

Outlook

Google Workspace

Tools

Microsoft 365

Outlook

Google Workspace

Job description

KRE Security, LLC is seeking a friendly Scheduling Coordinator to join our Hamburg, PA administrative team. This full‑time, second‑shift role coordinates schedules for multiple client locations, handles calls and emails, and ensures proper staffing coverage.

On‑site work, with hands‑on training and growth opportunities within a fast‑paced environment. You will support employees, supervisors, and management while maintaining detailed scheduling records and providing timely updates to leadership.