Scheduling Pro: Customer Support & Ops Leader

KRE Security; Shartlesville (PA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Opportunity for advancement

Job summary

KRE Security, LLC is seeking a friendly, organized Scheduling Coordinator to join our Hamburg, PA office. This full-time, first-shift, in-office role supports customer service and operations by managing employee schedules across client locations and handling communications with staff and management.

Join a stable, family-owned company that values its employees, offers growth opportunities, paid time off, and a structured schedule Monday–Friday, 6:00 AM–2:00 PM, with benefits after probation.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional attitude.
• Ability to multitask in a fast-paced environment.
• Experience in scheduling, dispatching, or office support preferred.

Responsibilities

• Communicate professionally and positively with employees, supervisors, and management.
• Create, manage, and adjust employee schedules across multiple client locations.
• Handle frequent phone calls, emails, and scheduling updates with professionalism and accuracy.
• Respond quickly and calmly to call-offs, shift changes, and urgent staffing needs.
• Help employees resolve scheduling conflicts using a customer service-focused approach.
• Coordinate coverage for open shifts and last-minute staffing changes.
• Maintain accurate and detailed scheduling records using company systems and databases.
• Use Microsoft 365, Outlook, and Google Workspace to manage daily operations and communication.
• Work closely with management and Recruiting to support staffing and operational needs.
• Handle confidential employee information professionally and discreetly.
• Communicate important scheduling and operational updates to the next shift.

Skills

Customer service

Communication

Multitasking

Phone & email

Attention to detail

Punctual

Team player

Calm under pressure

On-site work

Tools

Microsoft 365

Outlook

Google Workspace

Job description

KRE Security, LLC is seeking a friendly, organized Scheduling Coordinator to join our Hamburg, PA office. This full-time, first-shift, in-office role supports customer service and operations by managing employee schedules across client locations and handling communications with staff and management.

Join a stable, family-owned company that values its employees, offers growth opportunities, paid time off, and a structured schedule Monday–Friday, 6:00 AM–2:00 PM, with benefits after probation.