Second Shift Patient Registrar - Fast, Friendly Check-In

Community Health Systems; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Systems, Inc. in Fort Wayne is seeking a diligent Registrar to accurately capture patient demographics and verify insurance information during in-person and phone interactions.

The role supports scheduling procedures, obtaining authorizations, and maintaining complete patient records while delivering exceptional customer service. You will work with healthcare teams to ensure smooth admissions, manage pre-registration tasks, and assist patients with understanding insurance

Qualifications

• Postsecondary education or training in medical office administration or healthcare administration preferred.
• 0–2 years in healthcare including patient registration or front desk/admissions required.
• 0–2 years in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers patients with accurate demographics.
• Verifies insurance eligibility and captures health insurance details.
• Collects and records patient financial responsibility estimates.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication

Medical terminology

Education

Medical office administration training

Tools

EHR systems

Registration software

Job description

Community Health Systems, Inc. in Fort Wayne is seeking a diligent Registrar to accurately capture patient demographics and verify insurance information during in-person and phone interactions.

The role supports scheduling procedures, obtaining authorizations, and maintaining complete patient records while delivering exceptional customer service. You will work with healthcare teams to ensure smooth admissions, manage pre-registration tasks, and assist patients with understanding insurance