Seattle Regional Facilities Operations Leader

Marsden Services; Seattle (WA); Vor Ort; USD 100.000 - 140.000; Vollzeit

Zusammenfassung

Marsden Services seeks an Operations Manager to oversee a regional operation in Seattle, driving customer care and team development across Seattle and surrounding markets. The role emphasizes a safe, respectful work environment and effective leadership of field staff.

Responsibilities include staffing, performance feedback, recruiting collaboration, wage/hour compliance, and maintaining safety and training programs while ensuring high-quality service delivery to clients.

Qualifikationen

• 3+ years of leadership experience in facility services or related industry.
• Experience managing a decentralized/mobile workforce across multiple locations.
• Bilingual is preferred; strong customer focus and team development mindset.
• Hours vary and may extend beyond normal business hours to serve customers.

Aufgaben

• Establishes and maintains excellent customer relations through daily contact and visits.
• Leads and develops the team; staffing, decision-making, and performance feedback.
• Partners with HR and legal to ensure wage, hour, and subcontractor compliance.
• Responds to customer complaints by coordinating area managers and staff.
• Ensures associates are trained with a focus on long-term retention.
• Maintains safety programs and handles administrative duties and inventory.

Kenntnisse

Leadership

Coaching mindset

Communication

Relationship building

Problem solving

Integrity

Scheduling flexibility

English proficiency

Jobbeschreibung

Marsden Services seeks an Operations Manager to oversee a regional operation in Seattle, driving customer care and team development across Seattle and surrounding markets. The role emphasizes a safe, respectful work environment and effective leadership of field staff.

Responsibilities include staffing, performance feedback, recruiting collaboration, wage/hour compliance, and maintaining safety and training programs while ensuring high-quality service delivery to clients.