Operations Manager

Marsden Services; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Marsden South – a subsidiary of Marsden Services – in Atlanta seeks an Operations Manager to oversee day-to-day operations for assigned accounts, supervising cleaning, safety and ensuring contract scope. You will lead teams, maintain client relationships and drive efficiency.

The role emphasizes strong communication, leadership, safety, and the ability to engage employees and clients while identifying opportunities for growth within the account.

Qualifications

• Minimum of two years of management experience leading frontline service employees across multiple sites.
• Valid driver's license with proof of insurance.
• Pre-employment drug screen and criminal background check required.
• High school diploma or GED required.
• Availability to work Nights (5:00 p.m. – 3:00 a.m.), with flexibility for weekends.

Responsibilities

• Oversee general cleanliness of assigned location and cleaning team.
• Primary client contact for assigned account with proactive issue resolution.
• Investigate customer complaints and communicate action plans to management.
• Reply to Emergency calls and conduct safety training.
• Assign tasks, coach staff, and mentor associates for growth.

Skills

Leadership

Coaching mindset

Communication

Employee engagement

Decision making

Integrity

Problem solving

English proficiency

Education

High school diploma or GED

Job description

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

Marsden South – a subsidiary of Marsden Services – is looking for an Operations Manager to perform day-to-day operational management of assigned accounts in the greater Atlanta market. The Operations Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work.

Through strong communication and company support, the Operations Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
• Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to the Operations Manager.
• Reply to Emergency calls
• Complete safety audits and conduct safety training.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Performs coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making, and creative problem-solving skills
• Possess personal qualities of integrity, credibility, and commitment to organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

Experience Required

• Minimum of two (2) years of management experience, with demonstrated experience leading front-line service employees across multiple sites.
• Ability to read, interpret, and apply safety rules, operating and maintenance instructions, and procedure manuals.
• Previous budgeting and/or P&L responsibility preferred.
• Valid driver’s license with proof of insurance required.
• Successful completion of a pre-employment drug screen and criminal background check is required.
• High school diploma or GED required.
• Availability to work Nights (5:00 p.m. – 3:00 a.m., Monday–Friday), with flexibility to support weekends and other shifts as business needs require.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.