Seattle Onsite Tech Support Pro — Client-Facing & Ownership

Bloomberg; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) + match

Life insurance

Disability benefits

Wellness programs

Paid holidays

Paid time off

Job summary

Bloomberg On-Site Support (BOS) in Seattle is seeking a Support Specialist to provide high-touch technology support for Bloomberg colleagues in the Seattle newsroom and clients in the Seattle area.

This visible, client-facing role requires strong technical skills, exceptional customer service, sound judgment, and personal ownership. You will own issues through resolution and partner with multiple teams across the firm.

Qualifications

• Two to five years of IT/desktop support experience.
• Strong customer-service and communication skills.
• Experience with Windows environments; Mac and mobile knowledge helpful.
• Troubleshooting and critical-thinking skills.
• Familiarity with TCP/IP, DNS, Wi‑Fi, VPN, LAN, WAN.
• Experience with modern workplace tech and peripherals.
• Ability to work with limited supervision and manage priorities.
• Sound judgment and ability to handle multiple priorities.
• Confidence engaging with clients and leaders.

Responsibilities

• Deliver high-touch technical support to Bloomberg clients and colleagues.
• Build strong relationships with newsroom staff, clients and partner teams.
• Take ownership of issues and drive to resolution.
• Work independently, prioritize, and know when to collaborate.
• Troubleshoot Windows, Mac, mobile, hardware, apps, and connectivity issues.
• Support installations, upgrades, implementations, and Order Management activities.
• Apply working knowledge of networking and workplace technology.
• Collaborate with News, Sales, Engineering, Facilities, and other teams.
• Understand the business need behind a technical request and propose solutions.
• Communicate clearly with technical and non-technical audiences.

Skills

Technical support

Relationship building

Ownership

Independent work

Troubleshooting

Installations

Upgrades

Implementations

Order Management

Networking basics

Cross-functional teamwork

Business context

Communication

Job description

Bloomberg On-Site Support (BOS) in Seattle is seeking a Support Specialist to provide high-touch technology support for Bloomberg colleagues in the Seattle newsroom and clients in the Seattle area.

This visible, client-facing role requires strong technical skills, exceptional customer service, sound judgment, and personal ownership. You will own issues through resolution and partner with multiple teams across the firm.