Client-Facing On-Site IT Support Specialist

Bloomberg; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus

Medical/dental/vision

401(k) match

Paid holidays

Paid time off

Wellness programs

Job summary

Bloomberg in San Francisco is seeking a Support Specialist for the On-Site Support (BOS) team. You will provide high-touch IT support across client and office environments and help deliver Bloomberg’s technology and services.

You will work with Sales, Engineering, and Facilities, troubleshooting Windows, Mac, iOS, Android, and device management. The role requires 2–4 years of relevant experience, strong customer service, and the ability to learn quickly in a fast-paced enterprise setting.

Qualifications

• 2–4 years IT/desktop support experience.
• Strong customer service and communication skills.
• Experience with Windows and Mac environments.
• Familiarity with iOS, iPadOS, Android, and mobile tech.
• Familiar with networking concepts (TCP/IP, DNS, LAN/WAN).
• Exposure to endpoint management tools.

Responsibilities

• Deliver high-touch IT support to Bloomberg clients and colleagues.
• Troubleshoot Windows, Mac, iOS, iPadOS, Android, hardware, and connectivity issues.
• Support PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals.
• Develop knowledge of MDM/UEM and device management.
• Communicate technical information clearly to diverse audiences.
• Identify opportunities to improve customer experience and support processes.

Skills

Customer service

Troubleshooting

Learning agility

Ownership

Communication

Client-facing

Tools

Jamf

Microsoft Intune

Apple Business Manager

Windows Autopilot

Job description

Bloomberg in San Francisco is seeking a Support Specialist for the On-Site Support (BOS) team. You will provide high-touch IT support across client and office environments and help deliver Bloomberg’s technology and services.

You will work with Sales, Engineering, and Facilities, troubleshooting Windows, Mac, iOS, Android, and device management. The role requires 2–4 years of relevant experience, strong customer service, and the ability to learn quickly in a fast-paced enterprise setting.