Seattle Customer Service & Data Entry Specialist

Cimbali Group; Washington; On-site; USD 52,000 - 68,000; Full time

Job summary

Cimbali Group North America, home to iconic coffee equipment brands Cimbali, Faema, Casadio and Slayer, seeks a Customer Service Representative reporting to the Customer Service Manager to deliver exceptional customer experiences that reflect our brands’ excellence. Based in the Seattle area, you will manage coffee machine orders, confirm pricing, coordinate shipping, and provide regular reports to sales.

The role requires 5+ years in customer service management or data entry, SAP/ERP

Qualifications

• Excellent data analysing and review skills.
• Office 365 professional know how.
• Preferrable SAP knowledge.
• Experience working with Amazon Sales Platforms or Auto quotes preferred.

Responsibilities

• Manage coffee machines orders and prepare proforma invoices and purchase orders.
• Guarantee operational shipping management.
• Participate in daily research of coffee machine available in stock.
• Provide all necessary reports to sales on a regular basis to speed up the order process.
• Prepare daily, weekly, monthly orders availability and insert programmed orders.
• Interact with guests/clients and understand their needs.
• Participate in special projects such as cost reduction if needed.
• Manage spare parts orders.
• Update client reporting sheets.
• Verify and highlight price differences and transaction costs before sending order confirmations.
• Maintain/update an archive of documents/clients information.
• Verify coffee machines availability - sell in and sell out.
• Verify payment and accounts before goods unlock.

Skills

Data analysis

Office 365

SAP knowledge

Amazon Sales Platforms

Education

Bachelor's degree in Accounting or Economics

Tools

SAP

Business Central

Job description

Cimbali Group North America, home to iconic coffee equipment brands Cimbali, Faema, Casadio and Slayer, seeks a Customer Service Representative reporting to the Customer Service Manager to deliver exceptional customer experiences that reflect our brands’ excellence. Based in the Seattle area, you will manage coffee machine orders, confirm pricing, coordinate shipping, and provide regular reports to sales.

The role requires 5+ years in customer service management or data entry, SAP/ERP