Seattle Coffee Appliance Support Specialist

Breville USA, Inc.; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Health Care plan

401K plan

Staff discounts on BRG products

Growth opportunities

Job summary

Breville USA, Inc. in the Seattle area seeks a Support Specialist to assist customers by phone, chat, and email, resolving issues for Baratza and LELIT products and guiding them through troubleshooting or warranty processes.

You will work with a friendly, patient team, maintain product knowledge, and collaborate across departments to improve the customer experience; bilingual Spanish and/or French is a plus, and prior coffee appliance familiarity is helpful.

Qualifications

• Based in the greater Seattle area and able to commute to the Seattle office.
• Strong written communication skills.
• Ability to handle multiple commitments with kindness and professionalism.

Responsibilities

• Provide exceptional support to customers by phone, chat, and email.
• Respond to inquiries in a timely and professional manner.
• Assist with troubleshooting and warranty processes for Baratza and LELIT products.
• Process warranty replacements and accommodation orders through Salesforce.

Skills

Customer support

Phone chat email

Written communication

Time management

Team collaboration

Problem solving

Bilingual (Spanish/French) a plus

Coffee appliance knowledge a plus

Education

High school diploma

Tools

Salesforce

Job description

Breville USA, Inc. in the Seattle area seeks a Support Specialist to assist customers by phone, chat, and email, resolving issues for Baratza and LELIT products and guiding them through troubleshooting or warranty processes.

You will work with a friendly, patient team, maintain product knowledge, and collaborate across departments to improve the customer experience; bilingual Spanish and/or French is a plus, and prior coffee appliance familiarity is helpful.