Empathy-Driven Coffee Support Specialist

Breville | Sage; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care plan

401K plan

Staff discounts on BRG products

Growth opportunities

Supportive team environment

Job summary

Breville Group in Seattle is seeking a Customer Support Specialist to assist customers of Baratza & LELIT, delivering empathetic, patient service by phone, chat, and email. The role emphasizes resolving issues, handling warranty replacements, and collaborating with the broader SCBU team.

The ideal candidate is based in the greater Seattle area, can commute to the office, and brings strong communication, multitasking, and time-management skills; bilingual Spanish or French is a plus, and prior

Qualifications

• High school diploma required; prior customer-support experience preferred.
• Based in the greater Seattle area with ability to commute to Seattle office.
• Experience helping customers via phone, chat, and email with kindness and professionalism.
• Genuine interest in specialty coffee is a plus; bilingual in Spanish and/or French is a plus.

Responsibilities

• Provide exceptional support to customers by phone, chat, and email.
• Respond to inquiries promptly and professionally with customers and wholesale partners.
• Troubleshoot Baratza or LELIT products and guide customers through resolution.
• Process warranty replacements and accommodation orders in Salesforce.
• Develop knowledge of all SCBU products and collaborate with other departments.
• Participate in training and contribute to content and SOP improvements.

Skills

Customer communication

Empathy

Calm under pressure

Team collaboration

Time management

Spanish/French bonus

Education

High school diploma

Job description

Breville Group in Seattle is seeking a Customer Support Specialist to assist customers of Baratza & LELIT, delivering empathetic, patient service by phone, chat, and email. The role emphasizes resolving issues, handling warranty replacements, and collaborating with the broader SCBU team.

The ideal candidate is based in the greater Seattle area, can commute to the office, and brings strong communication, multitasking, and time-management skills; bilingual Spanish or French is a plus, and prior