Hybrid Customer Support & Order Fulfillment Specialist

Nestlé; Seattle (WA); Hybrid; USD 47,000 - 74,000; Full time

Job summary

Nestlé USA, Seattle, seeks a Commercial Coffee Equipment Order Specialist for accurate processing and service planning of equipment orders. You will coordinate cross-functional teams, resolve order issues, and drive customer satisfaction on a hybrid schedule.

Requires a high school diploma (Assoc. degree preferred), plus logistics/ Supply Chain experience and proficiency in SAP, Salesforce, and MS Office. Join a team that supports sales, service agents, and continuous improvement.

Qualifications

• High school diploma is required. Associate’s degree or higher education is preferred and/or equivalent combination of education and experience.
• Experience in logistics, operations, transportation, or supply chain is strongly preferred.
• MS Office – Outlook, Word, Excel, SAP, and Salesforce.

Responsibilities

• Validate and process commercial coffee equipment orders (SAP).
• Coordinate cross-functional issues impacting equipment orders.
• Create and initiate service work orders for engineers/service agents (SAP/Outlook).
• Support field sales with equipment and program questions.
• Resolve order issues such as shipment damage or misdirection.
• Serve as planned service escalation point.
• Manage daily from Team Shared Email boxes.
• Handle other projects and duties as assigned.

Skills

Self-motivated

Systems aptitude

Communication

Attention to detail

Problem solving

Education

High School Diploma

Associate's degree or higher preferred

Tools

SAP

Salesforce

MS Office

Job description

Nestlé USA, Seattle, seeks a Commercial Coffee Equipment Order Specialist for accurate processing and service planning of equipment orders. You will coordinate cross-functional teams, resolve order issues, and drive customer satisfaction on a hybrid schedule.

Requires a high school diploma (Assoc. degree preferred), plus logistics/ Supply Chain experience and proficiency in SAP, Salesforce, and MS Office. Join a team that supports sales, service agents, and continuous improvement.