Seasonal Warranty & Logistics Specialist

Darn Tough Vermont / Cabot Hosiery Mills; Waterbury (VT); On-site; USD 25,000 - 33,000; Full time

Job summary

Cabot Hosiery Mills is seeking a Reverse Logistics Associate focused on processing customer warranty claims for the winter season. You will manage warranties, identify replacement credits, and collaborate with Customer Service, Quality, and Product Development to support the company’s mission of delivering premium socks with exceptional fit and durability.

The role requires strong customer service, data tracking, and coordination with internal teams to ensure timely processing and continuous

Qualifications

• Customer service orientation and attitude.
• Strong written and oral communication skills.
• Excellent organizational and analytical abilities.
• Familiarity with warehouse operations best practices; forklift certification a plus.

Responsibilities

• Process warranty claims by identifying correct style and value of returned socks and issuing replacement credits.
• Track, record, and present warranty data for management review.
• Coordinate with postal carriers to ensure warranties move smoothly.
• Collaborate with Quality Department to identify continuous improvement opportunities.
• Work with Customer Service to meet warranty service levels and assist with service recovery.
• Support inbound receiving and returns processing as needed; maintain warehouse safety protocols.

Skills

Customer service orientation

Strong communication

Organizational skills

Problem-solving

Adaptability

Ability to work independently

Team collaboration

Tools

Microsoft Excel

Outlook

Job description

Cabot Hosiery Mills is seeking a Reverse Logistics Associate focused on processing customer warranty claims for the winter season. You will manage warranties, identify replacement credits, and collaborate with Customer Service, Quality, and Product Development to support the company’s mission of delivering premium socks with exceptional fit and durability.

The role requires strong customer service, data tracking, and coordination with internal teams to ensure timely processing and continuous