Seasonal Warranty & Reverse Logistics Associate

Darn Tough Vermont®; Waterbury (VT); Presencial; USD 30.000 - 31.000; Jornada completa

Descripción de la vacante

Cabot Hosiery Mills in Waterbury, VT seeks a Reverse Logistics Associate focused on processing warranty claims for the winter season. You will manage claims, coordinate with Customer Service, Quality, and Product Development to uphold our warranty standards, and help improve the warranty process.

The role requires strong customer service, Excel proficiency, and the ability to lift up to 50 pounds in a manufacturing setting; prior forklift certification is a plus.

Formación

• Strong customer service orientation and attitude.
• Strong computer skills including Microsoft Excel and Outlook.
• Strong product knowledge or ability to learn about product.
• Knowledge of warehouse operations best practices.
• Commitment to excellence and continuous improvement.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and willingness to work with changing priorities.
• Ability to work independently and as a team member.
• Forklift certified or able to become forklift certified.
• Must comply with safety requirements.
• Ability to perform the physical labor necessary.

Responsabilidades

• Process warranty claims. Identify correct style and value of returned socks and issue replacement credit.
• Track, record, and present warranty data.
• Communicate with postal carriers to ensure warranties move smoothly.
• Work with Quality Department to identify areas of continuous improvement.
• Collaborate with Customer Service to meet warranty service levels.
• Assist Product Development to identify improvements.
• Coordinate with Logistics Supervisor (B2C) to improve the warranty process.
• Support inbound receiving and returns processing when necessary.
• Maintain warehouse safety protocols.

Conocimientos

Customer service orientation

Excel

Outlook

Written and oral communication

Problem-solving

Analytical skills

Team collaboration

Adaptability to changing priorities

Safety compliance

Herramientas

Microsoft Excel

Outlook

Descripción del empleo

Cabot Hosiery Mills in Waterbury, VT seeks a Reverse Logistics Associate focused on processing warranty claims for the winter season. You will manage claims, coordinate with Customer Service, Quality, and Product Development to uphold our warranty standards, and help improve the warranty process.

The role requires strong customer service, Excel proficiency, and the ability to lift up to 50 pounds in a manufacturing setting; prior forklift certification is a plus.