Seasonal Warranty Claims Specialist

Darn Tough Vermont / Cabot Hosiery Mills; Waterbury (VT); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Cabot Hosiery Mills in Vermont is seeking a Reverse Logistics Associate focused on processing warranty claims for the winter season. This role ensures timely processing of claims, credits, and accurate data management while coordinating with Customer Service, Quality, and Product Development to uphold our Unconditional Lifetime Guarantee.

You will track data, communicate with carriers, support inbound receiving and returns, and help identify process improvements with the Logistics Supervisor;

Formación

• Strong Customer Service orientation and attitude.
• Strong computer skills including Microsoft Excel and Outlook.
• Strong product knowledge (or ability to learn about product).
• Knowledge of warehouse operations best practices.
• Commitment to excellence and continuous improvement.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of a team.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Forklift certified or able to become forklift certified.
• Must comply with all safety requirements.
• Ability to perform the physical labor necessary.

Responsabilidades

• Process warranty claims. This involves identifying the correct style and value of returned socks and issuing customers’ replacement credit.
• Track, record, and present warranty data.
• Communicate with postal carriers to make sure warranties are moving smoothly.
• Work with the Quality Department to identify areas of continuous improvement.
• Work with the Customer Service team to ensure warranty service levels are being met and identify opportunities for service recovery when necessary.
• Work with the Product Development team to help identify areas of continuous improvement.
• Work with the Logistics Supervisor (B2C) to continuously improve the warranty process.
• Support inbound receiving and returns processing when necessary.
• Maintain warehouse safety protocols.

Conocimientos

Customer Service

Excel

Outlook

Product knowledge

Warehouse operations

Communication

Problem solving

Adaptability

Teamwork

Safety awareness

Forklift certification

Attention to detail

Herramientas

forklift certified

Descripción del empleo

Cabot Hosiery Mills in Vermont is seeking a Reverse Logistics Associate focused on processing warranty claims for the winter season. This role ensures timely processing of claims, credits, and accurate data management while coordinating with Customer Service, Quality, and Product Development to uphold our Unconditional Lifetime Guarantee.

You will track data, communicate with carriers, support inbound receiving and returns, and help identify process improvements with the Logistics Supervisor;