Seasonal VITA Site Lead

United-Way; Fort Worth (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

United Way of Tarrant County is seeking seasonal VITA Site Coordinators to support the VITA Team from January 2027 through April 2027 at identified sites in Tarrant County. You will oversee daily site operations, supervise volunteers, and ensure accuracy of tax returns while adhering to IRS requirements.

The role requires excellent customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Eligible to work in the United States (no sponsorship).
• Excellent analytical and networking skills.
• Able to work in a fast-paced environment.
• Flexible with evenings and weekends.
• Prior supervisory experience preferred.
• Experience with VITA preferred.
• 1-2 years of customer service experience.
• Ability to manage multiple tasks and meet deadlines.
• Strong written and verbal communication skills.
• High degree of accuracy in documentation.

Responsibilities

• Oversee daily operations of the VITA site and ensure efficient client flow.
• Supervise staff and volunteers; provide guidance on workflow and problem solving.
• Ensure IRS Quality Site Requirements and privacy rules are followed.
• Monitor reports and complete required documentation.
• Verify volunteer identities and training levels.
• Maintain site supplies, equipment, and scheduling.
• Ensure 100% quality reviews for tax returns.
• Ensure secure handling of taxpayer information.
• Coordinate outreach and site communications.

Skills

Analytical skills

Networking skills

Oral and written communication

Team supervision

Customer service

VITA experience

Flexibility

Attention to detail

Computer proficiency

Tools

Databases

Microsoft Word

Microsoft Excel

PowerPoint

Job description

United Way of Tarrant County is seeking seasonal VITA Site Coordinators to support the VITA Team from January 2027 through April 2027 at identified sites in Tarrant County. You will oversee daily site operations, supervise volunteers, and ensure accuracy of tax returns while adhering to IRS requirements.

The role requires excellent customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment.