VITA Site Coordinator (Seasonal, Contract Position)

United Way of the Plains; Wichita (KS); On-site; USD 19,000 - 28,000; Part time

Job summary

United Way of the Plains is seeking a VITA Site Coordinator for the 2026 tax season. This seasonal, part-time contractor role averages 15-20 hours weekly, with a start date at hire and end date April 30 (potential hours into May).

You’ll manage site operations, support tax preparers, and ensure quality and confidentiality for clients. Responsibilities include coordinating volunteers, processing intake, and communicating IRS updates.

Qualifications

• Willingness to learn and use electronic tax return software.
• Ability to assist clients and volunteers courteously.
• Strong organizational skills and ability to meet deadlines.
• Commitment to excellent customer service with attention to accuracy.
• Ability to work with diverse backgrounds and be punctual.
• Team-oriented and comfortable working with volunteers.
• Basic computer skills and VITA certifications by deadlines.

Responsibilities

• Organize waiting areas and workstations for tax preparers with resources.
• Ensure paperwork and forms are stocked for each appointment.
• Review intake paperwork with clients and assist through filing.
• Maintain orderly client files and confidentiality of data.
• Communicate supply needs to Program Manager for ordering.
• Ensure site meets Quality Site Requirements and Title VI compliance.
• Coordinate volunteer coverage and track hours for monthly reports.
• Act as main contact for clients and relay IRS updates to volunteers.

Skills

Customer service

Organizational skills

Team player

Bilingual

Basic computer skills

Education

VITA Advanced Certification

VITA Site Coordinator Certification

Basic tax knowledge (1040 series)

Tools

Electronic tax software

Job description

VITA Site Coordinator (Seasonal, Contract Position)

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal, part-time, flexible job!

The VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for maintaining an orderly, efficient, and welcoming site; ensuring Quality Requirements are executed; coordinating volunteer schedules; and providing excellent customer service to clients and volunteers. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.

This is a temporary independent contractor position established for the 2026 tax season, to begin at time of hire and end April 30, with the possibility of some hours through May to accommodate off-season needs. The position has a flexible working schedule, averaging 15-20 hours per week.

RESPONSIBILITIES

Site Management:

• Organize waiting areas and workstations for tax preparers with necessary resources and supplies.
• Ensure that all required paperwork and forms are stocked for each tax appointment.
• Review intake paperwork and discuss it with clients.
• Assist clients through the tax filing process.
• Maintain orderly clients’ files and ensure security of confidential paper and electronic files.
• Communicate supply needs to the Program Manager for ordering.
• Ensure the site closely adheres to the Quality Site Requirements.
• Ensure the site adheres to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.

Personnel:

• Communicate with volunteer preparers to ensure appropriate coverage is maintained for each day when the site is open.
• Communicate with volunteers regarding coverage and attendance.
• Track volunteer attendance and hours of service. Prepare monthly volunteer time report for the site to be submitted to the VITA Program Manager.

Communication:

• Serve as a main point of contact for clients. Field in-person questions, respond to phone calls, and contact clients when necessary to address problems with returns.
• Serve as a communication liaison regarding the operation of the tax site for colleagues and volunteers.
• Distribute updates and changes from the IRS to volunteers and clients.

QUALIFICATIONS

• A willingness to learn and use electronic tax return software.
• Ability to assist clients and volunteers in a courteous and helpful manner.
• Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.
• Committed to providing excellent customer service, with demonstrated ability to follow instructions and carefully review work for accuracy.
• Ability to work with people from diverse backgrounds.
• Punctual and reliable.
• Enjoy working as a part of a team and with volunteers.
• Basic computer skills.
• Basic tax knowledge (Form 1040, Form 1040A, and Form 1040EZ) and VITA certification at the Advanced level is required before February 1, 2025. Training is provided.
• VITA certification as a Site Coordinator is required before February 1, 2025. Training is provided.
• Bilingual candidates are encouraged to apply.

Every day, our neighbors are working hard to overcome barriers and get ahead. Together, we connect people to the opportunities they need to reach their potential and make our community a place where everyone can thrive. United is the way we build a stronger future for all.