Seasonal Ticketing Supervisor — Lead Guest Experience

Ice Castles LLC; New Hampshire; On-site; USD 23,000 - 32,000; Full time

Job summary

Ice Castles LLC is seeking a Ticketing Supervisor to oversee 15-20 event staff in the ticketing office, ensuring smooth, guest-friendly operations during the season. Responsibilities include hiring, training, and supervising staff, managing cash handling, and resolving ticketing issues while coordinating with the Event Manager for proper staffing and coverage.

The role requires working outdoors in varied weather, standing for long periods, and lifting up to 15 pounds, with full-time hours from

Qualifications

• Able to lead and manage 15-20 ticketing staff.
• Provide training for ticket scanning and cash handling.
• Ensure smooth, guest-focused operations at the ticketing office.
• Must be able to respond to emergencies and maintain order.

Responsibilities

• Assist Event Manager with hiring and training of all ticketing staff.
• Provide training for ticket scanning, cash handling, and resolve any challenges that may arise.
• Facilitate guest experience by overseeing smooth running of the ticketing office.
• Maintain proper redemption procedures for discounts and coupons; document issues.

Skills

Leadership

Customer service

Training

Team management

Communication

Job description

Ice Castles LLC is seeking a Ticketing Supervisor to oversee 15-20 event staff in the ticketing office, ensuring smooth, guest-friendly operations during the season. Responsibilities include hiring, training, and supervising staff, managing cash handling, and resolving ticketing issues while coordinating with the Event Manager for proper staffing and coverage.

The role requires working outdoors in varied weather, standing for long periods, and lifting up to 15 pounds, with full-time hours from