Seasonal Ticket Office Lead - Guest Experience

City of Steamboat Springs; United States; Presencial; USD 39.000 - 47.000; A tiempo parcial

Descripción de la vacante

City of Steamboat Springs is seeking a seasonal ticket office lead for the Howelsen Hill complex. You will oversee daily operations during winter, coordinate staff, supervise guest services, process season passes and lift tickets, and manage the point‑of‑sale system.

Ideal candidates have an associate degree or 3 years in customer service or ticketing, strong cash handling and communication skills, and the ability to work evenings, weekends, and events in a bustling mountain town.

Formación

• Associate degree or equivalent; or 3 years related experience in customer service, office operations, sales, or ticketing.
• Excellent customer service and communication skills.
• Strong cash-handling skills and attention to detail.
• Experience with ticketing or POS systems is a plus.

Responsabilidades

• Provides exceptional customer service in person, over the phone, and via email.
• Sells and processes season passes, daily lift tickets, and tubing tickets with accuracy and professionalism.
• Operates the computerized POS system and credit card processing equipment; collaborates with software support and City IT for troubleshooting.
• Ensures proper cash-handling procedures are consistently followed; prepares daily ticket sales reports and bank deposits.
• Sets up the back-end of the POS system at the beginning of the season and updates configurations as needed.
• Schedules ticket office staff for daily operations, weekends, evenings, and special events; reviews and approves bi-weekly timecards.
• Maintains inventory of ticket office supplies including tickets, lanyards, pass cards, maps, printer supplies, and related materials; coordinates purchasing and submits receipts.
• Ensures safe and efficient working conditions for staff and customers while adhering to City safety policies.
• Collaborates with the Marketing and Events Coordinator on media releases, website updates, and social media content related to ticketing and guest information.
• Provides administrative support for the onboarding of Howelsen Hill seasonal staff.
• Maintains professional appearance, punctuality, and reliability throughout the season.

Conocimientos

Customer service

Cash handling

Communication

Attention to detail

Multi-tasking

Teamwork

Educación

Associate degree or equivalent

Herramientas

Point-of-sale system

Credit card processing

Descripción del empleo

City of Steamboat Springs is seeking a seasonal ticket office lead for the Howelsen Hill complex. You will oversee daily operations during winter, coordinate staff, supervise guest services, process season passes and lift tickets, and manage the point‑of‑sale system.

Ideal candidates have an associate degree or 3 years in customer service or ticketing, strong cash handling and communication skills, and the ability to work evenings, weekends, and events in a bustling mountain town.