Seasonal Theatre Floor Staff - Usher & Concession

Regal; Vancouver (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal is seeking Floor Staff to support concessions and usher guests to their seats with a focus on exceptional service. You may work in the Concession Stand, Box Office, or as an Usher, following company policies and safety rules.

Responsibilities include operating the POS system, promoting premium experiences, maintaining cleanliness, and assisting with opening/closing duties to ensure a smooth guest experience at the theatre.

Qualifications

• Cast certification program completion or progress toward completion.
• Ability to communicate effectively with guests.
• Ability to perform calculations quickly and accurately.
• Ability to identify problems, gather data and act under pressure.
• Excellent customer service and interpersonal skills.
• Physical ability to stand for long periods and lift up to 60 pounds.

Responsibilities

• Operate POS system and handle cash, credit cards, travelers’ checks, gift cards and vouchers, and concession stock.
• Upsell Premium Viewing Experience options (3D, RPX, IMAX) and promote concessions.
• Promote Regal Crown Club program and ensure ticket sales comply with MPAA ratings.
• Respond to guest questions in a respectful manner and maintain guest service standards.
• Operate, prepare, and clean concession equipment and maintain stock levels.
• Perform in-theatre duties as an usher and assist with opening/closing tasks.
• Tear tickets, collect stubs, and direct patrons to auditoriums; enforce MPAA ratings.

Skills

Public speaking

Customer service

Communication

Teamwork

Staying calm under pressure

Education

Cast certification program completion (or progress toward)

Job description

Regal is seeking Floor Staff to support concessions and usher guests to their seats with a focus on exceptional service. You may work in the Concession Stand, Box Office, or as an Usher, following company policies and safety rules.

Responsibilities include operating the POS system, promoting premium experiences, maintaining cleanliness, and assisting with opening/closing duties to ensure a smooth guest experience at the theatre.