Seasonal Tech Support Analyst - Warehouse
Fanatics
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Job summary
Fanatics is seeking a Tech Support Analyst – Seasonal to provide hands‑on support for PC, Mac, mobile, and networked systems in a fast‑paced warehouse environment. You will diagnose issues, document steps, and empower users with self‑service guidance, while safeguarding data and following Fanatics SOPs.
You’ll work on‑site in Frazeysburg, OH, collaborating with teams to ensure minimal downtime and a positive fan experience. Prior tech support experience and strong communication are essential.
Qualifications
- 1–3 years in a technical support role with PC/Mac/hardware software troubleshooting.
- Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace with experience supporting tools like Zoom, Cisco AnyConnect, Box, and Adobe Creative Cloud.
- Solid networking knowledge: TCP/IP, DNS, LAN/WAN, VPN; ability to diagnose connectivity issues.
- Experience supporting Android and iOS devices, including MDM (e.g., SOTI MobiControl).
- Proficiency with ITSM platforms; ServiceNow preferred; familiarity with Cat6 cabling is a plus.
- Excellent verbal and written communication; calm under pressure in fast‑paced environments.
- Physical ability to lift up to 60 lbs. and occasional travel to remote locations.
Responsibilities
- Diagnose and document technical issues with clear details to escalate when needed.
- Collaborate across teams to diagnose issues and maintain professional relationships with users and leadership.
- Create and maintain self‑service end‑user knowledge documentation.
- Provide responsive, high‑quality support to end users with minimal disruption to operations.
- Offer guidance on applications and best practices to empower users to resolve common issues.
- Safely handle confidential data and access controls; follow SOPs for networking and equipment use.
Skills
Education
Job description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
The Tech Support Analyst – Seasonal provides hands‑on technical support for PC, Mac, mobile, and networked systems across Fanatics Commerce's enterprise environment, working under general supervision within established procedures to resolve a wide range of hardware, software, and connectivity issues. This role operates in a fast‑paced, often warehouse‑based setting, requiring the ability to manage multiple priorities, maintain confidentiality, and communicate clearly with users at all levels. The Tech Support Analyst – Seasonal delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Collaborate cross-functionally with end users, peers, and higher-level support tiers to diagnose and elevate technical issues with clear, detailed documentation.
- Champion positive and collaborative working relationships across the user base, maintaining professionalism with demanding customers and upper management alike.
- Contribute to a shared knowledge base by assisting in the creation and maintenance of self‑service end‑user support documentation.
- Provide responsive, high‑quality technical support to end users, ensuring minimal disruption to day‑to‑day operations and a consistently positive support experience.
- Deliver clear direction and instruction on computer applications, empowering users to resolve basic issues independently where possible.
- Maintain a strong dedication to customer service, responding to last‑minute requests with accuracy and composure.
- Handle all interactions with discretion, safeguarding confidential data and sensitive system access.
- Diagnose and resolve complex hardware, software, network, VPN, Wi‑Fi, and LAN/WAN connectivity issues, applying structured troubleshooting methodologies.
- Support Android and Apple iOS device management, including operating system reinstallation and use of ADB tools where required.
- Identify and document technical issues in sufficient detail to enable efficient escalation and resolution by higher support levels.
- Apply working knowledge of TCP/IP, DNS, and Active Directory to address network and user access problems systematically.
- Manage end‑to‑end PC provisioning, including hardware setup, software installation, and peripheral configuration for end users.
- Maintain, repair, and troubleshoot printers (network and standalone), handheld scanners, label printers, and other ruggedized warehouse equipment.
- Adhere to all standard operating procedures for computer networking and information systems as established by Fanatics, including safety regulations when using ladders or power industrial equipment.
- Demonstrate consistent follow‑through to ensure problems are fully resolved, with the ability to work independently with minimal direction when required.
We are building a future‑ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
CAPABILITIES & EXPERIENCE YOU BRING
- One to three years of experience in a technical support role, with demonstrated ability to troubleshoot and resolve PC, Mac, and peripheral hardware and software issues.
- Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace, with hands‑on experience supporting additional tools such as Zoom, Cisco AnyConnect, Box, and Adobe Creative Cloud.
- Solid understanding of networking concepts including TCP/IP, DNS, LAN, WAN, and VPN, with the ability to diagnose and articulate connectivity issues clearly.
- Experience operating and supporting Android and Apple iOS devices, including mobile device management platforms such as SOTI MobiControl.
- Proficiency with ITSM platforms, with experience in ServiceNow preferred; familiarity with running and terminating Cat6 network cabling is a plus.
- Excellent verbal and written communication skills, strong analytical ability, and a calm, composed approach when supporting demanding users or fast‑moving operational environments.
- Physical ability to lift computer equipment including monitors and printers up to 60 lbs., and willingness to travel occasionally to remote locations and work within warehouse environments.
High school diploma or equivalent with 3 years of related work experience required; or a college or associate degree with 2 years of related work experience.
On‑site: Your work location will be onsite in Frazeysburg, OH.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Guinness, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process.
If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.
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