Seasonal Team Member, National Support Center

Six Flags Entertainment Corporation; Arlington (TX); On-site; USD 18,000 - 23,000; Part time

Job summary

Six Flags Entertainment Corporation in Arlington, TX is seeking Seasonal Support Center Representatives to deliver fast, friendly guest service across phone, chat, and email channels. The role includes shift availability 8am-5pm or 11am-8pm, weekends required, and a total weekly schedule.

You will assist guests with park policies, resolve concerns, and maintain a safe, professional work environment while keeping facilities clean and functional.

Qualifications

• Experience assisting guests via phone, chat, or email.
• Proficient with Microsoft Office and Salesforce.
• Ability to read, write, and speak English fluently.
• Friendly, outgoing personality with empathy and professionalism.

Responsibilities

• Answer guest questions about park policies and procedures via phone, chat, or email.
• Resolve guest concerns in a friendly and professional manner.
• Help maintain a safe, clean, and orderly Support Center environment.
• Assist with general support tasks and ensure guest satisfaction.

Skills

Customer service

Communication

English proficiency

Problem-solving

Tools

Microsoft Office

Salesforce

Job description

Overview

The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

Availability:

• 8 am to 5pm and 11am-8pm shifts.
• Full week schedule available, weekends required.
• Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

Position Type: Seasonal

Hourly Rate: $15/hour

Responsibilities

You'll contribute to our mission by:

• Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.
• Resolving guest complaints and concerns in a friendly and professional manner
• Ensuring a safe, and professional work environment is consistently maintained
• Keeping Support Center facilities clean and in working order, including restrooms

Qualifications

• Proficiency in computer skills in Microsoft Office and Windows OS are required
• Basic to intermediate Salesforce's experience
• Ability to communication via phone, chat and email to resolve concerns
• Strong work ethic, attention to detail, and a commitment to safety
• Ability to interact in a professional and positive manner
• Problem-solving skills
• Excellent written and verbal communication skills
• Sense of urgency and fun
• Friendly, outgoing personality, and ability to address guest concerns with empathy
• Ability to read, speak, write, and understand the English language