Guest Relations Team Member

Six Flags Entertainment Corporation; Santa Clarita (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Six Flags Entertainment Corporation in Santa Clarita, CA seeks Guest Relations staff to assist guests with day-to-day park operations, respond to inquiries, and provide accessibility accommodations. You will be the face of the park, delivering world-class guest service with a professional and friendly demeanor.

Responsibilities include answering phones, managing lost and found reports, and supporting Ride Information Center and Will Call.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Strong knowledge of park policies and procedures.
• Excellent written and verbal communication skills.
• Basic proficiency with computers and phone systems.
• Professional, self-motivated, and enthusiastic attitude.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Assist guests with day-to-day operations in Guest Relations, Lost & Found, Ride Information Center, and Will Call.
• Respond to guest inquiries and address comments and concerns.
• Provide accessibility accommodations for rides and attractions.
• Answer phone lines and manage lost and found reports.

Skills

Guest service mindset

Strong communication

Teamwork

Professional demeanor

Flexibility with schedule

Basic computer skills

Phone system proficiency

Education

High school diploma or equivalent

Tools

Computer basics

Phone systems

Job description

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Responsibilities include responding to guest inquiries, addressing comments and concerns, providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost and found reports. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities. Six Flags park knowledge is a plus!Skills and Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Constantly walking, sitting, standing, talking, hearing conversation and acuity, seeing near and far, depth perception,

color vision, grasping and using finger movement

• Frequently working in temperature change, extreme cold, heat, sun, wetness, humidity, and heights.
• Must be able to lift up to 51 lbs; assistance from a co-worker or mechanical device may be requested as needed
• Must be able to stand for extended periods and walk long distances
• Overtime may be required for adult employees based on business needs