Guest Service Specialist - up to $11.50/hr.

Six Flags Entertainment Corporation; Austell (GA); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Get Paid Daily

Free Tickets for Family & Friends

Scholarship opportunities

Employee events & discounts

Career building skills

Job summary

Six Flags Entertainment Corporation in Austell, GA is hiring a Will Call/Guest Services Associate to warmly welcome guests, answer questions, assist with tickets, and resolve issues with a positive, solutions-focused approach. You will operate the POS and ticketing systems, process transactions, and help ensure a safe, enjoyable visit from arrival to departure.

Join a team that values guest service, teamwork, and a friendly, professional demeanor.

Qualifications

• Excellent guest service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Fluency in English; bilingual ability helpful.

Responsibilities

• Comply with proper debit/credit and mobile payment procedures.
• Provide accurate information to Guests and assist Season Passes and Membership holders.
• Utilize POS system and season pass administration system to sell tickets and look up season pass and membership information.
• Handle various ticket transactions with and without coupons.
• Ensure guest safety and satisfaction during their visit to Six Flags.
• Resolve Guest concerns that may arise daily.
• Ensure standards of performance for all areas within their responsibilities are met.
• Ensure that image, cleanliness, and courtesy standards requirements are met.
• Other duties as assigned.

Skills

Guest service

Interpersonal skills

Problem-solving

Communication

Bilingual preferred

Job description

Overview: Help set the tone for an unforgettable day by welcoming guests and providing exceptional service at Will Call and Guest Services. This position supports daily operations by assisting guests with questions and concerns, selling park admission, and resolving issues with a positive, solutions-focused approach. As one of the first, and sometimes last, points of contact for our guests, this role plays an important part in creating a smooth, welcoming experience from the moment they arrive until the moment they leave.

What's In It For You…

• Get Paid Daily!


• Free tickets for your family & friends!


• Scholarship opportunities!


• Exclusive employee parties, events, giveaways, discounts, and more!


• Job and Career Building Skills

Responsibilities

• Comply with proper debit/credit and mobile payment procedures


• Provide accurate information to Guests and assist Season Passes and Membership holders.


• Utilize POS system and season pass administration system to sell tickets and look up season pass and membership information.


• Handle various ticket transactions with and without coupons.


• Ensure guest safety and satisfaction during their visit to Six Flags.


• Resolve Guest concerns that may arise daily


• Ensure standards of performance for all areas within their responsibilities are met.


• Ensure that image, cleanliness, and courtesy standards requirements are met.


• Other duties as assigned.

Pay Rate: $11.50/hr.

Qualifications

• Must be at least 18 years of age.


• Must possess excellent guest service and interpersonal skills.


• Must enjoy interacting with guests and creating a welcoming, positive experience.


• Willingness to actively engage with guests and assist with their needs and questions.


• Strong problem-solving skills with the ability to assess situations and identify appropriate solutions.


• Must remain calm, professional, and responsive when handling difficult or stressful situations.


• Ability to work efficiently and accurately in a fast-paced environment.


• Must communicate effectively in English, including the ability to read and speak English.


• Fluency in more than one language is preferred, but not required.


• Must be safety-conscious and committed to following all applicable safety procedures.


• Must maintain an outgoing, friendly, and professional demeanor.


• Must be available to work a flexible schedule, including nights, weekends, and holidays.


• Strong attention to detail and ability to handle multiple guest needs while maintaining a high level of service.


• Must demonstrate a positive attitude, strong sense of initiative, and willingness to go above and beyond to provide exceptional guest service.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.