Seasonal Tax Associate: In-Person Client Service

H&R Block, Inc.; Gainesville (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Tax Associate for an in-person role at a local tax office in Richmond, VA. You will meet with clients, gather information, and prepare tax returns with support from experienced teammates.

You’ll explain tax information clearly and identify potential savings opportunities for clients. No prior tax experience is required, as we provide training and ongoing support to help you grow your tax knowledge and client relationships.

Qualifications

• Successful completion of the HR Block Income Tax Course 1
• Experience interacting with customers or clients in a service-oriented environment
• Strong communication skills, including explaining information clearly and asking questions to understand needs
• Problem-solving skills, including organizing information and identifying solutions
• Comfort using digital tools and systems, including AI-based tools like Copilot and ChatGPT
• High school diploma / GED/ equivalent

Responsibilities

• Meet with clients to gather information and understand their tax situation
• Prepare complete and accurate tax returns with training and support from experienced teammates
• Explain tax information clearly and provide recommendations in a way clients can easily understand
• Identify tax savings opportunities and recommend relevant products and services
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Skills

Customer service experience

Strong communication

Problem-solving

AI tools (Copilot/ChatGPT)

Education

High school diploma / GED / equivalent

Bachelor’s degree in accounting/finance or related field

Tools

Copilot

ChatGPT

Job description

H&R Block, Inc. is seeking a Seasonal Tax Associate for an in-person role at a local tax office in Richmond, VA. You will meet with clients, gather information, and prepare tax returns with support from experienced teammates.

You’ll explain tax information clearly and identify potential savings opportunities for clients. No prior tax experience is required, as we provide training and ongoing support to help you grow your tax knowledge and client relationships.