Seasonal Store Lead - Customer Service & Ops

Five Below; Hammond (LA); Presencial; USD 13.000 - 19.000; Jornada completa

Descripción de la vacante

Five Below in Hammond, LA is seeking a highly motivated Store Manager on an hourly basis to lead a fast-paced team and deliver WOW customer service. You will oversee daily store operations, train crew members, manage stock, and drive sales while keeping costs in check.

The role requires a minimum 1 year of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment. Flexible schedule, including weekends, is expected.

Formación

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conocimientos

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Educación

High School Graduate or equivalent

College experience preferred

Descripción del empleo

Five Below in Hammond, LA is seeking a highly motivated Store Manager on an hourly basis to lead a fast-paced team and deliver WOW customer service. You will oversee daily store operations, train crew members, manage stock, and drive sales while keeping costs in check.

The role requires a minimum 1 year of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment. Flexible schedule, including weekends, is expected.