Seasonal Store Lead: Customer Experience & Ops

Five Below; New Orleans (LA); Presencial; USD 13.000 - 19.000; Jornada completa

Descripción de la vacante

Five Below is seeking a capable leader to join our New Orleans retail team. You will supervise crew, model WOW customer service, and ensure fast, friendly check-out experiences. You will oversee daily store activities, assist with receiving, and act as Manager on Duty when needed.

Strong communication, multi-tasking, and composure under pressure are essential for success in this role. This hourly position starts at $11.50 and requires flexibility for day, evening, weekends, and travel as needed.

Formación

• High school graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilidades

• Wows customers through personal contact with guests.
• Trains crew on the BEST customer service experience; ensuring fast, friendly check-out.
• Oversees daily activities of store associates to ensure they perform duties effectively and provide excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Acts as Manager on Duty when needed, handling store operations, staff management, and customer issues.
• Occasionally opens or closes the store, secures cash, locks doors, sets alarms, and ensures daily readiness.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and service.
• Partners with store leadership on merchandising procedures and World Recovery.
• Performs store maintenance including cleaning and stocking.

Conocimientos

Management experience

Customer service

Communication skills

Multi-tasking

Creativity

Working under pressure

Educación

High school diploma

College experience

Descripción del empleo

Five Below is seeking a capable leader to join our New Orleans retail team. You will supervise crew, model WOW customer service, and ensure fast, friendly check-out experiences. You will oversee daily store activities, assist with receiving, and act as Manager on Duty when needed.

Strong communication, multi-tasking, and composure under pressure are essential for success in this role. This hourly position starts at $11.50 and requires flexibility for day, evening, weekends, and travel as needed.