Seasonal Store Lead: Customer Experience & Ops

Five Below; Woodbridge (VA); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below is seeking a Store Manager-on-Duty candidate in Woodbridge, VA to lead daily operations and ensure standout customer experiences. You will oversee staff, training, merchandising, and security procedures while driving sales.

The role emphasizes hands-on leadership, effective communication, and a focus on fast, friendly checkouts and teamwork to create a WOW customer experience.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing customers through personal contact and service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and organizing new stock.
• Act as Manager on Duty and oversee store operations and staff.
• Open/close the store securely and manage cash and alarms.
• Support onboarding and training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and performance.
• Partner with store leadership on merchandising and World Recovery.
• Perform store maintenance and housekeeping tasks.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Calm under pressure

Education

High School Diploma

Tools

POS system

Inventory software

Mobile devices

Job description

Five Below is seeking a Store Manager-on-Duty candidate in Woodbridge, VA to lead daily operations and ensure standout customer experiences. You will oversee staff, training, merchandising, and security procedures while driving sales.

The role emphasizes hands-on leadership, effective communication, and a focus on fast, friendly checkouts and teamwork to create a WOW customer experience.