Seasonal Store Associate: Customer Service & Framing

Michaels; Green Bay (WI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Partner discount programs

Job summary

Michaels in Green Bay, WI is seeking team members to provide exceptional customer service in a busy retail environment. You will help customers locate products, process transactions accurately, and enroll shoppers in Rewards and credit programs. You will participate in truck unloading, stocking, and planograms, while maintaining in-stock conditions and store recovery.

The role supports omni-channel fulfillment and safety programs. Experience in retail or customer service is preferred.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; cash handling to standards
• Enroll customers into Rewards program and Private Label Credit Cards
• Educate customers on VOC surveys
• Assist with BOPIS and Ship From Store processes
• Participate in truck unload, stocking, and planogram processes
• Maintain stock and recovery; manage returns and go-back processes
• Support Store In Stock Optimization and AD set duties
• Assist shrink and safety programs
• Follow SOPs and company policies; interact professionally with customers
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels in Green Bay, WI is seeking team members to provide exceptional customer service in a busy retail environment. You will help customers locate products, process transactions accurately, and enroll shoppers in Rewards and credit programs. You will participate in truck unloading, stocking, and planograms, while maintaining in-stock conditions and store recovery.

The role supports omni-channel fulfillment and safety programs. Experience in retail or customer service is preferred.