Seasonal Ski & Ride School Ops Lead

Vail Resorts; Truckee (CA); On-site; USD 32,000 - 74,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training & development

Referral Program

Job summary

Vail Resorts in California seeks a Ski School Support Staff Lead for Winter Seasonal 2026/2027. You will oversee teaching assistants, rental staff, and setup crews, ensuring safe, organized, and welcoming operations across children's facilities and teaching spaces.

You will coordinate daily meetings, assign priorities, provide feedback, and act as a key liaison between frontline staff and Ski & Ride School leadership.

Qualifications

• High school diploma or equivalent.
• At least one year of experience working with children, guests, outdoor recreation programs, rentals, hospitality, or a comparable service operation.
• Strong communication, organization, problem-solving, and guest-service skills.
• Basic proficiency with email, spreadsheets, web-based applications, scheduling tools, and handheld radios.
• Basic understanding of skiing and snowboarding terminology.
• Ability to manage multiple priorities and lead teams in a fast-paced environment.
• Ability to communicate fluently and professionally in spoken and written English.
• Availability to work weekends and all holiday peak days.
• Ability to work outdoors in winter weather and a high-alpine environment.

Responsibilities

• Lead daily operations for Teaching Assistants, rental support employees, and setup crew members.
• Conduct morning meetings, communicate operating priorities, assign tasks to staff.
• Provide timely feedback to employees,
• Oversee children’s program support, including check-in, lunch, indoor activities, and parent pickup.
• Ensure children’s facilities, rental areas, meeting locations, and teaching spaces are clean, organized, appropriately stocked, and ready for daily operations.
• Coordinate rental shop functions with qualified rental technicians.
• Lead the setup, inspection, maintenance, and breakdown of signs, fencing, teaching aids, meeting areas, and other program equipment.
• Monitor teaching-area and guest-traffic conditions, correcting concerns within the role’s authorization or escalating them to the appropriate department.
• Promote workplace safety, conduct required safety meetings, and report employee injuries, guest incidents, hazards, and near misses.
• Communicate professionally with fellow employees and guests, resolve routine concerns, and coordinate guest recovery when service does not meet expectations.
• Perform additional duties and support special events as assigned.

Skills

Communication

Organization

Problem-solving

Guest-service

Email proficiency

Spreadsheet skills

Scheduling tools

Handheld radios

Education

High school diploma or equivalent

Tools

Spreadsheets

Scheduling tools

Email

Web-based apps

Handheld radios

Job description

Vail Resorts in California seeks a Ski School Support Staff Lead for Winter Seasonal 2026/2027. You will oversee teaching assistants, rental staff, and setup crews, ensuring safe, organized, and welcoming operations across children's facilities and teaching spaces.

You will coordinate daily meetings, assign priorities, provide feedback, and act as a key liaison between frontline staff and Ski & Ride School leadership.