Seasonal Ski Resort Sales Agent | Remote Options

Alterra Mountain Company; Snowshoe (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Free ski privileges

401k plan

Lift ticket discounts

Restaurant discounts

Merchandise discount

Pro deals

Job summary

Schweitzer at Snowshoe Mountain Resort is seeking a friendly Sales Agent for a seasonal role. You’ll be the first point of contact for guests, handling inquiries, bookings for lodging, daily tickets, and season passes, and guiding guests to great experiences.

Develop product knowledge, use our sales systems, and upsell activities while delivering exceptional service. You’ll work 8-hour shifts, with more hours during peak times, and enjoy a competitive benefits package.

Qualifications

• Previous call center experience preferred.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Communication

Upselling

Teamwork

Education

High School Diploma or GED

Tools

CRM software

Sales systems

Job description

Schweitzer at Snowshoe Mountain Resort is seeking a friendly Sales Agent for a seasonal role. You’ll be the first point of contact for guests, handling inquiries, bookings for lodging, daily tickets, and season passes, and guiding guests to great experiences.

Develop product knowledge, use our sales systems, and upsell activities while delivering exceptional service. You’ll work 8-hour shifts, with more hours during peak times, and enjoy a competitive benefits package.