Call Center Sales Agent - Winter 26.27

Schweitzer; Snowshoe (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Free ski privileges

401k plan

Lift ticket discounts

Restaurant discounts

Merchandise discount

Pro deals

Job summary

Schweitzer at Snowshoe Mountain Resort is seeking a friendly Sales Agent for a seasonal role. You’ll be the first point of contact for guests, handling inquiries, bookings for lodging, daily tickets, and season passes, and guiding guests to great experiences.

Develop product knowledge, use our sales systems, and upsell activities while delivering exceptional service. You’ll work 8-hour shifts, with more hours during peak times, and enjoy a competitive benefits package.

Qualifications

• Previous call center experience preferred.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Communication

Upselling

Teamwork

Education

High School Diploma or GED

Tools

CRM software

Sales systems

Job description

Seasonal Work, Play, Get Paid, and Enjoy the Perks! Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209 Pay: 15.50 per hour Start Date: September 14th

Seasonal: Seasonal work involves temporary employment tied to specific times of the year.

Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Medical Benefits - Minimal Essentials Coverage available


• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!


• 401k plan available to any employee over the age of 18


• Discounted Friends and Family Lift Ticket Vouchers


• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)


• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)


• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!

Job Responsibilities:

• Provide friendly, quality customer service.


• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.


• Become proficient in sales systems (training provided).


• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.


• Stay updated on resort and system knowledge.


• Use professional selling techniques aligned with Quality Tracks standards.


• Collaborate with team members and other departments.


• Cover 8-hour phone shifts, with potential for longer hours during peak times.


• Ensure exceptional follow-up for guest satisfaction.


• Address and resolve guest complaints effectively.


• Maintain strong customer service and safety awareness, following instructions accurately.


• Adhere to grooming standards and demonstrate punctuality.


• Work collaboratively as part of a team.

Education:

High School Diploma or GED

Preferred Experience:

Previous Call Center Experience

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.

Snowshoe, when you first hear the name, instinctually everyone's thoughts immediately settle on winter sports. While it's true that in 1974 Snowshoe Mountain nestled its roots in West Virginia's Cheat Mountain range as a small ski town, we've grown into quite the outdoor adventure mecca. With 11,000 acres of explorable terrain, a legendary bike park, three unique ski areas, and activities like paddle boarding, RZR tours, snowmobiling, snowtubing, music festivals, and international competitive events; the options are endless for anyone willing to embrace our Forever Wild lifestyle.

Here on the mountain, we believe to provide the best guest experience you must live that experience yourself...so we work hard, play harder, and get paid doing what we love!

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