Seasonal Skate Host — Ice Rink Ambassador

The Sports Facilities Advisory & Management; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

BPWV SFM, LLC is hiring Skate Hosts for the Winter Village at Bryant Park in New York City. This outdoor, guest-facing seasonal part-time role focuses on safety, positive guest experience, and ice monitoring.

You will greet guests, educate on rink rules, assist during incidents, and help with events and training. The position requires testing for Fire Guard Certification, availability evenings, weekends, and holidays, and an energetic, reliable team player.

Qualifications

• Must be willing to test for Fire Guard Certification
• Must be at least 18 years of age
• Must be an intermediate-level skater or better
• Must be available to work evenings, weekends, and holidays - No exceptions
• Comfortable skating for extended periods (4-8 hours per shift)
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
• Must have excellent guest service skills
• Previous experience as a Skate Host or in a similar role is preferred

Responsibilities

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

Skills

Guest service

Interpersonal skills

Teamwork

Job description

BPWV SFM, LLC is hiring Skate Hosts for the Winter Village at Bryant Park in New York City. This outdoor, guest-facing seasonal part-time role focuses on safety, positive guest experience, and ice monitoring.

You will greet guests, educate on rink rules, assist during incidents, and help with events and training. The position requires testing for Fire Guard Certification, availability evenings, weekends, and holidays, and an energetic, reliable team player.