Seasonal Retail Service & Merchandising Associate

Michaels; Kildeer (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts and partnerdiscount

Medical, dental, and vision coverage

Tuition assistance/adoption assistance

Flexible spending accounts

Job summary

Michaels is seeking store team members for the CHI-KILDEER, IL location. You will help customers shop, locate products, and provide solutions, while ensuring a fast, friendly checkout with proper cash handling.

You’ll participate in truck unload, stocking, and Shelf/POG maintenance to keep the store well-merchandised and in stock. The role involves omnichannel support (BOPIS/SFS), enrollment in Rewards and Private Label Credit Card programs, and adherence to SOPs.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Michaels Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels is seeking store team members for the CHI-KILDEER, IL location. You will help customers shop, locate products, and provide solutions, while ensuring a fast, friendly checkout with proper cash handling.

You’ll participate in truck unload, stocking, and Shelf/POG maintenance to keep the store well-merchandised and in stock. The role involves omnichannel support (BOPIS/SFS), enrollment in Rewards and Private Label Credit Card programs, and adherence to SOPs.