Seasonal Retail & Customer Service Associate

Michaels; West Palm Beach (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels is hiring at the Palm Beach West location for a store associate who helps customers, stocks merchandise, and ensures a smooth checkout experience. You will engage shoppers, participate in BOPIS/SFS, and support planograms and store recovery.

The role requires standing for long periods, teamwork, and a positive attitude; training is provided. Benefits include healthcare and employee discounts. Apply today.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift boxes.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Retail experience

Job description

Michaels is hiring at the Palm Beach West location for a store associate who helps customers, stocks merchandise, and ensures a smooth checkout experience. You will engage shoppers, participate in BOPIS/SFS, and support planograms and store recovery.

The role requires standing for long periods, teamwork, and a positive attitude; training is provided. Benefits include healthcare and employee discounts. Apply today.