Seasonal Retail Customer Experience Associate

Michaels; Towson (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Job summary

Michaels is seeking team members for our Towson, MD store who deliver friendly customer service and smooth checkout experiences while helping customers find products and enroll in rewards programs. You will participate in truck unloading, restocking, and planogram maintenance to keep the store well-merchandised and in stock.

The role requires strong interpersonal skills, reliability, and willingness to work nights, weekends and mornings.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with cash-handling to standards
• Educate customers on rewards programs and enrollments
• Assist with omni-channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram processes
• Maintain in-stock store and complete merchandise recovery
• Support shrink and safety programs
• Follow SOPs and company policies
• Interact respectfully and model company values
• Cross-trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Tools

POS system

Job description

Michaels is seeking team members for our Towson, MD store who deliver friendly customer service and smooth checkout experiences while helping customers find products and enroll in rewards programs. You will participate in truck unloading, restocking, and planogram maintenance to keep the store well-merchandised and in stock.

The role requires strong interpersonal skills, reliability, and willingness to work nights, weekends and mornings.