Seasonal Retail & Customer Experience Associate

Michaels Stores; Bala Cynwyd (PA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

access to partner discount programs

Job summary

Michaels Stores is hiring for a store role in Bala Cynwyd, PA. You will help customers find products, perform fast checkouts, and participate in omnichannel activities like BOPIS and SFS.

The position emphasizes customer service, teamwork, and adherence to SOPs in a climate-controlled retail environment. Applicants should have retail or customer service experience, with cross-training in Custom Framing offering opportunities to engage in framing sales and production.

Qualifications

• Retail and/or customer service experience preferred.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandise stocking

Job description

Michaels Stores is hiring for a store role in Bala Cynwyd, PA. You will help customers find products, perform fast checkouts, and participate in omnichannel activities like BOPIS and SFS.

The position emphasizes customer service, teamwork, and adherence to SOPs in a climate-controlled retail environment. Applicants should have retail or customer service experience, with cross-training in Custom Framing offering opportunities to engage in framing sales and production.