Customer Experience Associate

michaels; North Wales (Montgomery County); On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Employee discounts

Benefits overview

Job summary

Michaels is hiring a store associate in North Wales, PA. You will deliver friendly customer service, assist shoppers, and ensure fast checkout. You will help with stocking, merchandising, and store recovery to uphold brand standards.

The role involves working with omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), plus training on rewards and private label programs. Evening and weekend shifts may apply.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around store.
• Experience with rewards programs or private label cards a plus.

Responsibilities

• Deliver friendly customer service and assist customers in-store.
• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience with cash handling to standards.
• Engage customers in rewards programs and enroll where appropriate.
• Assist with omni-channel processes (BOPIS and SFS) and stock/planogram duties.

Skills

Customer service

Cash handling

BOPIS/SFS knowledge

Merchandising

Team members interaction

Job description

Michaels is hiring a store associate in North Wales, PA. You will deliver friendly customer service, assist shoppers, and ensure fast checkout. You will help with stocking, merchandising, and store recovery to uphold brand standards.

The role involves working with omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), plus training on rewards and private label programs. Evening and weekend shifts may apply.