Seasonal Retail Associate - Fast Checkout & Customer Care

Michaels; Camarillo (CA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Benefits package

Job summary

Michaels is hiring at our LA-CAMARILLO location in Camarillo, CA for a friendly customer service role. You will help customers find products, manage checkout, and participate in store maintenance to keep shelves in stock and appealing.

The role involves assisting with BOPIS/SFS, truck unloading, and following SOPs to ensure a safe, compliant, and welcoming store environment. Prior retail or customer service experience is preferred.

Qualifications

• Retail and/or customer service experience preferred.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

Skills

Retail experience

Customer service

Job description

Michaels is hiring at our LA-CAMARILLO location in Camarillo, CA for a friendly customer service role. You will help customers find products, manage checkout, and participate in store maintenance to keep shelves in stock and appealing.

The role involves assisting with BOPIS/SFS, truck unloading, and following SOPs to ensure a safe, compliant, and welcoming store environment. Prior retail or customer service experience is preferred.