Seasonal Retail Associate – Customer Service & Framing

Michaels; Garland (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Garland, TX is hiring a Store Team Member to provide friendly customer service, help shoppers find products, and ensure a fast checkout. You will assist with truck unload, stock, and store recovery while promoting the Rewards program and private label credit cards.

Responsibilities include assisting customers, maintaining shelves, supporting BOPIS/SFS processes, and adhering to SOPs. Flexible hours, including nights and weekends, are typical in retail.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards; enroll customers.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible for merchandise recovery and maintenance and the go-back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Interact with others respectfully; promote the organization's values; be a role model for team members.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Sales support

Communication skills

Team player

Tools

POS system

Job description

Michaels in Garland, TX is hiring a Store Team Member to provide friendly customer service, help shoppers find products, and ensure a fast checkout. You will assist with truck unload, stock, and store recovery while promoting the Rewards program and private label credit cards.

Responsibilities include assisting customers, maintaining shelves, supporting BOPIS/SFS processes, and adhering to SOPs. Flexible hours, including nights and weekends, are typical in retail.