Seasonal Retail Associate: Customer Service Expert

Michaels; Nashua (NH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

Michaels is seeking a front-line Retail Team Member in Nashua, NH to assist customers, stock and merchandise, and support omnichannel services like BOPIS and SFS. You’ll help shoppers locate products and enroll them in Rewards and private label credit programs.

The role emphasizes friendly service, teamwork, and adherence to SOPs, with physical duties including standing, lifting, and stock handling. This is an in-store, on-site position.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandising

Team player

Job description

Michaels is seeking a front-line Retail Team Member in Nashua, NH to assist customers, stock and merchandise, and support omnichannel services like BOPIS and SFS. You’ll help shoppers locate products and enroll them in Rewards and private label credit programs.

The role emphasizes friendly service, teamwork, and adherence to SOPs, with physical duties including standing, lifting, and stock handling. This is an in-store, on-site position.