Retail Service Pro: Customer Care & In-Store Expert

Michaels; Concord (NH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels is hiring for a store team member in Concord, NH. You will help customers, process transactions, enroll members in rewards and credit programs, and support omnichannel services like BOPIS and SFS.

You’ll assist with stocking, planograms, and store recovery to maintain a well-merchandised, in-stock environment. This role requires physical activity such as standing, lifting, and moving through the store, with potential night, weekend, and early morning shifts.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Job description

Michaels is hiring for a store team member in Concord, NH. You will help customers, process transactions, enroll members in rewards and credit programs, and support omnichannel services like BOPIS and SFS.

You’ll assist with stocking, planograms, and store recovery to maintain a well-merchandised, in-stock environment. This role requires physical activity such as standing, lifting, and moving through the store, with potential night, weekend, and early morning shifts.