Retail Service & Customer Experience Associate

Michaels; Keene (NH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

medical, dental, and vision coverage

tuition assistance

employee discounts

Job summary

Michaels Keene, NH is seeking a flexible retail team member to assist customers, stock merchandise, and run a smooth checkout. You will help shoppers locate products, enroll customers in Rewards and Private Label Credit Cards, and support Omni channel initiatives including BOPIS and SFS.

This role involves standing for long periods, lifting, and rotating shifts including nights and weekends. Michaels offers benefits and a team-oriented environment for growth.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Job description

Michaels Keene, NH is seeking a flexible retail team member to assist customers, stock merchandise, and run a smooth checkout. You will help shoppers locate products, enroll customers in Rewards and Private Label Credit Cards, and support Omni channel initiatives including BOPIS and SFS.

This role involves standing for long periods, lifting, and rotating shifts including nights and weekends. Michaels offers benefits and a team-oriented environment for growth.