Seasonal Retail Associate: Customer Experience & Framing

Michaels; Carson City (NV); In loco; USD 19.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Health insurance

401(k) match

Tuition assistance

Descrizione del lavoro

Michaels Carson City, NV is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will assist with truck unloading, stocking, and keeping the store well-merchandised and in stock.

This role also supports rewards program enrollments, VOC surveys, and omni-channel tasks like BOPIS and SFS, while upholding SOPs and safety standards. Nights/weekends may be required.

Competenze

• Retail or customer service experience preferred.

Mansioni

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Conoscenze

Retail/customer service experience

Descrizione del lavoro

Michaels Carson City, NV is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will assist with truck unloading, stocking, and keeping the store well-merchandised and in stock.

This role also supports rewards program enrollments, VOC surveys, and omni-channel tasks like BOPIS and SFS, while upholding SOPs and safety standards. Nights/weekends may be required.