Seasonal Retail Associate — Customer Experience

Michaels Stores; Vienna (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Michaels Stores in Vienna, VA is seeking a Store Associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will also assist with unloading trucks, stocking, and maintaining planograms to keep our shelves well-merchandised.

Responsibilities include supporting omni-channel processes (BOPIS, SFS), loss prevention, and safety programs while following SOPs. Applicants must be 16+ and able to work nights, weekends, and early mornings as needed.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and maintenance including returns
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and Company policies
• Interact with others respectfully; be a role model for Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels Stores in Vienna, VA is seeking a Store Associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will also assist with unloading trucks, stocking, and maintaining planograms to keep our shelves well-merchandised.

Responsibilities include supporting omni-channel processes (BOPIS, SFS), loss prevention, and safety programs while following SOPs. Applicants must be 16+ and able to work nights, weekends, and early mornings as needed.