Seasonal Retail Associate - Customer Experience

Michaels; Alpharetta (GA); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Michaels in Alpharetta, GA is seeking team members to deliver friendly customer service and help customers find products. You will handle fast checkouts with cash handling, unload trucks, stock shelves, and maintain planograms to keep the store in top condition.

You'll engage shoppers in the Rewards program, participate in VOC surveys, and assist with omnichannel processes like BOPIS and SFS; flexibility for various shifts is required.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Flexibility for nights, weekends and early mornings.

Responsibilities

• Deliver friendly customer service and help customers shop our store.
• Provide a fast, friendly checkout experience and execute cash handling to standards.
• Unload trucks, stock merchandise, and maintain planograms (POGs).
• Assist with merchandise recovery and in-store maintenance to stay in stock.
• Engage customers on rewards programs and enroll them in Private Label Credit Cards.
• Support Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Follow SOPs and company policies to ensure safety and compliance.

Skills

Retail

Customer service

Cash handling

Job description

Michaels in Alpharetta, GA is seeking team members to deliver friendly customer service and help customers find products. You will handle fast checkouts with cash handling, unload trucks, stock shelves, and maintain planograms to keep the store in top condition.

You'll engage shoppers in the Rewards program, participate in VOC surveys, and assist with omnichannel processes like BOPIS and SFS; flexibility for various shifts is required.