Customer Experience Associate & Omni-Channel Specialist

Michaels Stores; Alpharetta (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels Stores in Alpharetta, GA is hiring a store associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will handle merchandise recovery, restocking, and participate in omnichannel support including Buy Online Pickup in Store and Ship From Store.

The role requires strong customer service, ability to stand long periods, and adherence to store SOPs. Benefits include health coverage, 401(k) with employer match, employee discounts, tuition assistance,

Qualifications

• Retail and/or customer service experience preferred
• Ability to stand for long periods and move around the store
• Strong communication and problem-solving skills

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast and friendly checkout experience; execute cash handling to standards
• Engage customers on rewards programs and enrollments
• Assist with omni-channel processes, including BOPIS and SFS
• Participate in truck unload, stocking, and planogram processes
• Complete merchandise recovery and maintain stock levels
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact professionally with customers and team members
• Cross-trained in framing selling and production

Skills

Customer service

Cash handling

Sales and upselling

Retail operations

Tools

POS system

Inventory management

Job description

Michaels Stores in Alpharetta, GA is hiring a store associate to help customers, locate products, and ensure a fast, friendly checkout experience. You will handle merchandise recovery, restocking, and participate in omnichannel support including Buy Online Pickup in Store and Ship From Store.

The role requires strong customer service, ability to stand long periods, and adherence to store SOPs. Benefits include health coverage, 401(k) with employer match, employee discounts, tuition assistance,