Seasonal Resort Reservations Specialist - Pass Included

Killington Pico Ski Resort; Killington (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Season pass for employee/dependents

Discount programs for staff

Resort privileges

Job summary

Killington Pico Ski Resort seeks a Central Reservations Agent to handle inbound calls, book lodging, sell resort services, and provide guest information. The role offers seasonal opportunities and a path to growth within hospitality/sales.

The ideal candidate will have strong computer literacy, experience in hospitality or call centers, and a willingness to learn about our resorts and services. Seasaonally eligible for employee benefits and access to resort privileges.

Qualifications

• Proficiency with multiple software systems.
• Experience in hospitality, reservations, or call centers preferred.
• Willingness to learn about our resorts and services.

Responsibilities

• Answer incoming calls and messages in a polite and professional manner.
• Assist guests by providing information about the resort and our products/services.
• Ensure reservations and purchases are entered into various systems accurately and free from errors.
• Assist guests with accessing online accounts and making purchases through our eCommerce platforms.
• Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks.
• Use provided resources to ensure all information provided to guests is accurate.
• Perform other tasks as assigned.

Skills

Computer literacy

Call center experience

Hospitality knowledge

Job description

Killington Pico Ski Resort seeks a Central Reservations Agent to handle inbound calls, book lodging, sell resort services, and provide guest information. The role offers seasonal opportunities and a path to growth within hospitality/sales.

The ideal candidate will have strong computer literacy, experience in hospitality or call centers, and a willingness to learn about our resorts and services. Seasaonally eligible for employee benefits and access to resort privileges.